(Marketing Strategy)

Business Branding or Customer Bonding?

Ryan Chute
Ryan Chute
April 14, 2022
Business Branding or Customer Bonding?

Branding, a means to identify cattle or a way to keep your business in the minds of your audience and customers? Well, both if you want to get semantic but they are easily seen as not at all the same. –Or are they? Branding cattle is a way to help farmers identify who’s who in the vast pastures. Business branding isn’t an entirely different concept, as it’s a means for customers to identify and recognize your business. The vast pastures are the market and commercial world in this comparison. This is starting to sound quite impersonal, don’t you think? We’re not a bunch of cattle grazing in the fields. We’re complex and independent people searching for certain products or services that fit our needs and wants. We buy what we buy to tell those around us who we are–and to remind ourselves of that as well. We need a brand presence that embodies this uniqueness, individuality and complexity. The world is changing right before our very eyes. Why aren't we evolving business branding to keep up with the change? The answer is, we should be. Evolving brand awareness campaigns and efforts into a more personal experience for the customer is the direction business branding is taking. Focusing on customer bonding, rather than business branding will get you there. Keep reading for more stuff to know to help your business and brand grow.

Old Branding vs Today’s Branding

Old Branding vs Today’s Branding

I’m sure we’ve all heard “they don’t make it like they used to back in the day.” This is a relatable and common statement made by those who’ve lived through so much change and evolution within the business and marketing world. To have a successful business in the past was to have quality products. A good cup of coffee or crisp beer would sell easily. The people who enjoyed these products would share their experiences and opinions of them with their community, raising product awareness. But believe it or not, quality products are available in every competitive market out there. High quality is an inevitable and standard necessity in your business and has been since mid 20th century. So what’s different about today’s business branding from the old ways? Well once again, the shift from focusing on simple products to actual brands. The need to set our brand apart from the competition is a must for driving more product awareness. Especially when products across most markets are almost indistinguishable from those of their competitors. In the 1950s, there were companies that didn’t get the memo to develop any form of structured brand management. Companies like General Foods, Procter and Gamble, and Colgate mastered developing and managing their consumer packaged products as brands. Their brand awareness campaigns at this point evolved into something similar to what we do today when creating strong brands. It requires truly understanding your target audience and ideal customer avatar.

Branded propositions are brand knowledge that represents offering not only functional value to a brand but emotional value as well. The emotional aspect of business branding is what set the new precedent for a strong brand. Since the functional side of products are likely to be rather similar across competing companies, it’s what sets everyone apart! Once again in the 1950s and 60s, there were companies that set the bar for raising brands to aspire to. Brands like Kraft, Lipton, and Tide were amongst the brands that changed the way companies market their products forever. The start of centering business success around having the best understanding of our target customers and brand awareness. Other companies followed in the footsteps of their successors and so began a new era of business branding and marketing. The only problem is, since the 90s, we’ve been in the eve of a new era in business branding and marketing. One that requires even more incentives in our brand presence to set us on top. We see it every day, being overloaded with bonuses and loyalty programs, but what’s going to change? What in our brand awareness campaigns will keep up–if not surpass–those of our competitors?The answer is simple, and the reason we’re here right now: customer bonding and relationships. Yes the answer might be simple semantically, but it doesn’t mean it’s simple to achieve this in your business branding. Not only does it take deliberate focus on your product awareness and marketing efforts. Building a strong brand requires us to take a deeper dive into how we handle our customer relationships. For help building your business mission and products into a strong brand, embracing customer relationships, contact Wizards of Ads® today.

Basics of Customer Bonding?

When it comes to successful and strong business branding, customer bonding is key. Simply put, this means creating a strong connection between your customers and your brand. There are a few ways to go about doing this:

  • Make sure your branding is consistent across all channels. This includes everything from your website to your social media accounts to the way you answer the phone.
  • Listen and BE responsive to customer feedback, both positive and negative. Showing that you care about what your customers think goes a long way in building loyalty.
  • Get involved in your community. Sponsoring local events or causes is a great way to show that you're more than just a business – you're part of the fabric of the community.
Why is Customer Bonding Important

Why is Customer Bonding Important?

Customer bonding is important for several reasons and what better way to break it down than a step-wise explanation. First, it helps to build brand equity. When customers feel a strong connection to a company or product, they are more likely to become loyal brand advocates. This can help to drive sales and increase market share. Second, customer bonding can help to create repeat business. If customers have a positive experience with a company, they are more likely to do business with them again in the future. This can lead to increased revenue and profitability over time. Third, customer bonding can help to reduce customer churn. If customers feel bonded to a company, they are less likely to switch to a competitor. This can save on marketing and advertising costs, as well as reduce lost revenue from customer defections.

Bonding and the Little-known Secret of Marketing

It's no secret that branding and customer bonding are important in marketing. But there's one little-known secret that can really help you stand out from the competition: **focus on millennials and their parents.**Yes, you read that correctly. Millennials may be the most talked-about generation these days, but their parents are actually the ones with the real spending power. And if you can tap into what both groups want, you'll be able to create a bond that will last for years to come. So what do millennials and their parents want? They want brands that they can trust, that are transparent, and that have a strong social conscience. They also want brands that are innovative and offer unique products and experiences. But do you know the most important ‘want’ from these seemingly opposite target groups? Customer bonding. Forging and maintaining relationships with our customers is the secret to powerful marketing and business branding.

Why Bonding Creates Community

Why Bonding Creates Community?

I mentioned before that customer bonding creates a community between people with shared interests and desires. Many businesses focus on branding as a way to create customer loyalty. But what they may not realize is that bonding with customers creates a community that can be even more loyal and supportive. When customers feel like they are part of a community, they are more likely to remain loyal and supportive, even during tough times. Businesses that focus on customer bonding create an environment where customers feel appreciated and valued. This, in turn, leads to increased loyalty and support. In today's competitive marketplace, it is more important than ever to create a community of loyal and supportive customers. By focusing on customer bonding, businesses can tap into this powerful source of marketing and brand awareness.

What is a Brand Personality?

A brand personality is the set of human characteristics associated with a brand. A strong brand personality can help a brand stand out from its competitors and build an emotional connection with consumers. Some of the most iconic brands in the world have very strong personalities. For example, Harley-Davidson is often seen as rugged and rebellious, while Coca-Cola is seen as fun and festive. Developing a strong brand personality can be a great way to connect with consumers on an emotional level and create a lasting impression.

Brand Personality and the Bonding Process

It has been said that brand personality is the human characteristic associated with a brand. This can include things like tone of voice, values, and even physical appearance. It is what makes a brand relatable and likable to consumers. The bonding process is the emotional connection that consumers feel with a brand. This connection can be based on shared values, common experiences, or simply an appreciation for the brand's products or services. When it comes to businesses branding and brand loyalty, creating a strong brand personality is essential. Consumers must connect with your brand personally and emotionally, for them to want to continue doing business with you. This is why the personality you craft for your brand is essential to the bonding process. To wrap things up I’d like to ask what your favorite brands are? What are their brand personalities? What are your favorite attributes about this brand? Did your business branding bond with you as a customer? Now think about your business branding. Does your brand connect with your customers on a personal and emotional level? What is your brand’s personality? Does your business brand drive awareness to your company and product? If you want the best answers for this and to be sure your brand is strong, contact Wizards of Ads® today.

(Online)
(Offline)
(Branding)
(Lead Gen)
Ryan Chute
Ryan Chute

Helping small businesses become BIG brands with a holistic marketing strategy that speaks the same language across all sales and marketing channels.

Share this:
subscribe for free stuff

Secret Formulas Periodical.

Rare, bizarre, and unexpected tools, tactics, and techniques for profitable persuasion beamed directly to your pocket periodically, without warning.

(No spam. No strings.
Let's grow your business.)
Frequently asked questions

Questions? We’ve got answers.

Who does the Wizard of Ads® for Services work with?

Wizard of Ads® for Services work with healthy and growing businesses hungry to grow by multiples, like you.

You are ready, willing, and able to grow your business. You are open to change and are seeking a distinctive angle of approach to gain the time and attention of a too-busy public.

You know that lasting relationships take time, patience, and good energy to nurture and cultivate. We carefully enter into every arrangement with the intention of working with you for as long as you own your business. You prefer lasting partnerships.

You are already a solid operator. You have successfully grown your business and appreciate the impact the right brand story will have to get to the next level in your operation. You know a strong relational message takes time to gain momentum, but it’s worth the one-time short-term discomfort for the long-term gains.

Marketing cannot fix a failing business.

We accelerate what’s already happening in a business. If your business is on the rocks, marketing will only speed up the inevitable.  

You’re focused on lasting change that leads to exponential, profitable growth, not just sales at any cost. Intuitively, you know that communication that enhances every element of your customer's experience and your employee's culture is the key to your success.

Our advertising model works best for services who have a long purchase cycle and sell a more expensive product like jewelry, furniture, luxury products, and automotive.

How does the Wizard of Ads® for Services charge?

Traditional full service marketing agencies are designed to capture the greatest amount of revenue from a client, regardless of results. Every last item is billed and expensed to the client. Typical agency fees can represent a whopping 55% of the entire advertising budget. That means a $5 million dollar advertising budget, you would spend $2.75 million on agency fees.

Think of Wizard of Ads® for Services as the Anti-Agency.

Our income is not tied to your advertising budget. Our income is exclusively tied to your growth. Our goal is to maximize your advertising impact with the lowest reasonable spend. This allows you to spend only what is necessary or to put extra horsepower into aggressively growing in your market.

The genius of this model is that it perfectly aligns our motivations as true partners for exponential profitable growth without the pain of being unaffordable. Ultimately, we are confident in taking the risk of being underpaid in the first few years because we know the results always speak for themselves.

Next, we do not accept commissions, referral fees, kickbacks, or other compensation from any service providers we recommend or engage for production work. Most agencies do. This includes the 15% agency commission for media buying. This approach is considerably different from the compensation plan employed by most advertising agencies, as it eliminates any potential conflicts of interest and allows us to focus our entire attention on helping you grow your business profitably as a true partner. For example, a $500,000 annual media buy would involve a $75,000 commission that we would have removed directly from your media providers' invoices.

This is the perfect pricing model for services who sell goods with a long purchase cycle.

By tying ourselves to gross revenue, we only have one motivation. Your motivation. We have no motivation to convince you to spend more money on marketing than what is necessary, and since we are a variable expense to sales, we NEVER become too expensive to have us on your team.

In almost every case, we end up lowering the amount of money you spend. We will stay within your planned marketing budget, including your media spend, production, and our Annual Fee. Add on the fact that you get any and all commissions back for media buys and various services provided by outside providers, and you will actually save money having us on your team.

Don’t forget, we have the largest buying power in North America for media buying, meaning for every dollar you spend buying media, we only spend 27 cents on average. This stretches your reach, impact, and frequency in a way no other agency (or yourself) can achieve on your own, saving you hundreds of thousands of dollars, eventually millions, every single year.

Clients who heed our advice and embrace our Marketing Strategy quickly add $1 million in incremental revenue to their business, making your investment a smart bet and a bit of a no-brainer.  

There is no longer any guesswork, hope, or fear that our marketing strategies are going to work. If our client’s are able to abandon any limiting beliefs about marketing, deliver operational excellence, and play the long game, our marketing strategy will accelerate their profitable growth.

Wizard of Ads® for Services pricing model is based solely on the top line revenue of your company. It consists of an Upfront Fee and an Annual Fee. These fees are inclusive of scheduled travel, services, and all other expenditures as outlined in the Consulting Agreement.

The Upfront Fee covers the intensive Uncovery Process, the first year’s Media Buy, the Creative Process, and the Market Research while the Annual Fee goes toward implementation, ongoing creative and consulting, and next year's media buy. You get a team of 3.5 people, with direct access to a top tier Creative Lead and Media Buyer, and on-demand access to me as your Master Strategist. You will also have a full-time Account Manager keeping everything on track.

While the upfront does have an initial pinch, it is easy to amortize the investment over the many years we will be working together to grow your business. Wizard of Ads® retain clients for 10 years, on average. The sale of the business is the number one reason for termination. We actively terminate the bottom 1% of clients who are unwilling or unable to follow our strategies.

Wizard of Ads® for Services believes that all rewards should be directly correlated to the success of our clients. This means that the Wizard of Ads® for Services only receives a raise when the company achieves growth. For example, if your gross sales for the year have increased by 25%, the Annual Fee you pay us in the following year will also be increased by 25%. Likewise, if your gross sales decrease, our Annual Fee will decrease by the same percentage during the following year.

This is an exceptionally easy and fair way to track and reward success. This model was developed by Wizard of Ads® over 35 years ago and has served us well because it serves our clients well.

As a rule of thumb, we take the risk of working for considerably less than our actual value in the first few years as we help accelerate growth. This means you need to be willing to pay us exceptionally well when you start doing even better.

When should I engage The Wizard of Ads® for Services?

There are four key revenue stages for engagement with the Wizard of Ads® for Services.

  1. Under $3.6 million in revenue
  2. Between $3.6 and $10 million in revenue
  3. Between $10 and $20 million in revenue
  4. Over $20 million in revenue

Under $3.6 million in revenue is an investment in your brand. This will serve you well in establishing your brand story early on and help you with your name, logo, and truck wrap design. It's easier to create pictures from a story than it is to make a story based on pre-drawn pictures. You'll be glad you did. Everyone on a fast path to growth is.

Most clients start with Wizard of Ads® for Services between $3.6 and $10 million in revenue. They have often seen a natural ceiling with their leads for demand service and are looking for ways to push past the ceiling. This can only be done with a properly executed brand strategy, specifically in mass media with a sticky story.

Between $10 and $20 million in revenue, Wizard of Ads® for Services has some natural economies of scale. This is a sweet spot where Wizard of Ads® for Services can offer some added value in getting the ball rolling.

Over $20 million in revenue is actually the lowest cost point of entry as a percentage of revenue, but not the cheapest time to start with the Wizard of Ads® for Services. Leveraging all economies of scale aside, we have been left out of the upside along the way, so engaging when over $20 million in revenue means we have to mend a lot of fences damaged along the way. This is also where clients see significant savings in their media buys and production costs.

There are also three market sizes to consider.

  • Primary Markets are the top 50 cities in America.
  • Secondary Markets are the smaller cities in America.
  • Tertiary Markets are the more rural trade areas in America.

When considering an engagement with The Wizard of Ads® for Services, consider what size market you are in. For example, a $3.6 million company in a Primary Market will struggle to get the necessary reach needed to make a splash. You either have to be more patient than a larger company or spend more money to accelerate your reach.

Alternatively, a $5 million company in a Secondary Market will look like a pretty darn big fish in a medium-sized pond.

A $20 Million company in a Primary Market will feel like a $50 million company using our strategies to potential customers.

The key to remember is that the earlier you start with the Wizard of Ads® for Services, the lower the investment to get started. As they say, the best time to plant a tree was 20 years ago. The second best time is today.

Are production costs included in your fees?

Offline, the Wizard of Ads® for Services Creative Lead will create the ad copy, cast the voice actors, source the production house, direct the performance, pick the music bed, manage all the edits, and provide you with the completed ad for final approval before sending to air on your behalf. This is included in our fees.

You pay for the production house, actors, royalty-free music, and jingles directly to avoid any potential for markups, commissions, or management fees.

We have many friends in the industry that give our clients good deals due to the large volume of work we provide them. We will introduce you to them.

Online, the Wizard of Ads® for Services Digital Lead will either coordinate production in-house or work with your preferred digital vendors. The scope of work will be determined and fees will reflect the scope of work to be done.

How long before a brand-forward strategy starts working?

In approximately three months of activation, we’ll just be getting live on air. In six months (3 months on air), you’ll be getting anecdotal feedback from people that you are being heard, but there will be no direct line to revenue.

After 6 months on the air, you’ll think you made the biggest mistake of your life signing up for this branding nonsense. After 9 months on the air (12 months in) you’ll see the light at the end of the tunnel.

At 12 full months on the air, you’ll know why you did this branding thing. Two years from now, we'll be clinking champagne flutes as you wonder why you didn’t do this sooner.

How long before we’re live?

The general guideline is 70-120 days, depending on the level of production needed and if there is a name change to your business.

This includes an onsite visit, a deep dive into research, and getting things created, negotiated, approved, produced, and live on the air.

  • Uncovery - 15-30 days based on travel. 1-2 days onsite.
  • Research - 30-60 days based on the scope of work.
  • Creative and Media Buy Process - 45 to 60 days
  • Offline Production - 15 days for radio. 30 - 60 days for television.
  • Online Production (if switching) - 60 days

This means planning for roughly 90 to 120 days in the proper development and production of a completely unique Marketing Strategy before anything hits the airwaves.

Are you exclusive?

Creatively, yes. During the term of this Agreement, all Creative Partners assigned to your Account shall not engage, directly or indirectly, as an employee, officer, manager, partner, consultant, agent, owner, or in any other capacity, in any competition of the client, including any company engaged in marketing consulting.

For clarity, the Creative Partner is defined as the individual Wizard of Ads® Partners who is responsible for creating your creative strategy and ongoing creative copy. Competition is defined as companies that engage in the same industry and business units (e.g., Furniture, Automotive, etc.) as you. The market area is defined as the area where the marketing message naturally reaches through DMA or 60 miles from the city center of the client's service area(s).

Naturally, we exclude any potential future competition in markets where you are not currently active at the date of signing.

We do not limit Media Buyers in any market. Media Buyers get better deals for larger volumes, making it beneficial for the client to have the Media Buyer available to do as many buys as possible to secure the best deals on the client’s behalf.

Do you do digital marketing?

Wizard of Ads® for Services can provide a host of digital marketing solutions for services. Wizard of Ads® has specialized Partners that provide digital services that serve services effectively. Under no circumstances will digital marketing services be offered without Wizard of Ads® for Services core solution.

It is most likely that Wizard of Ads® for Services will work with your existing digital partners and suppliers. If you do not have a reliable digital provider, we would be happy to introduce you to a number of great providers that play nice with Wizards.

Do you do jingles?

Wizard of Ads® for Services can assist you in getting a jingle for your business. Like any other tactical element of a marketing strategy, we do not produce a jingle for the sake of a jingle.

If you do not have a story or a strategic reason to have a jingle...or an ad campaign to tie it to, do not waste your hard-earned money on a jingle. You are wasting your time and money.

When you do build a single unified marketing strategy that incorporates a jingle for a specific (often scientific) reason, we have a Jingle Wizard who has studied the art and science of jingle design.

He will score you an original, royalty-free jingle, including professional singers, musicians, and producers. He will not knock off a generic jingle from a publicly available music bed that sounds like everyone else's jingle.

Your jingle will serve a very specific reason and produce a very specific result. Have you guessed how much we love jingles yet?

Who owns the copyrights?

Wizard of Ads® for Services owns copyrights for two very specific reasons. We also provide a fair use clause in all contracts to ensure you are in no way limited to the access of your creative works, whether you are working with us or not.

The first reason we own your copyright is to ensure that we do not have to go up against our own creative works in other markets we serve. This means you are not allowed to lend, give, borrow, tweak, rent, lease, or sell your creative works to any other company at any time.

The second reason we own your copyright is that we can establish a one-time value for your creative works in the event that someone steals the content. Upon selling you the copyrights, you can go after the perpetrator for theft and make a considerable bounty in a slam dunk case.

Here is how Wizard of Ads® word the fair use of your copyright for as long as your business is in operation:

All writing and/or marketing materials we create for you are not works-for-hire. Wizard of Ads® for Services hereby irrevocably grants you, and your successors in interest, the non-exclusive, royalty-free, non-transferable, and worldwide right to use the Works in connection with the marketing of your business pursuant to the Marketing Strategy for so long as your business is operational.
How do I measure brand results?

There are a number of interesting ways to measure results. Some people like to get unique identifying telephone numbers, or create branded URLs that redirect to landing pages or the website. However, much of this is a waste of time and energy as it never tells the true story of the brand journey and how it affected the decision-making process.

Other indicators of brand effectiveness include tracking new customers, reactivated customers, or running a brand equity survey to get a sense of your share of mind. Digitally you will see direct search increase, which cannot be affected by anything digital, as well as branded keyword inquiries increase. You’ll, of course, need to get your digital people to add these to your campaigns if you hope to see an increase in conversions.

Wizard of Ads® for Services racks the simplest of indicators. Top line revenue. When your branding takes effect, and the company responds in kind from the phone call or form fill-on, top-line revenue will increase. Efficacy is plotted on a T12, and total lead volume from all sources is tracked.

12 things you should know before signing up.
  1. Quality relationships take time. Branding is a long-term strategy. That’s why most services do it wrong, or not at all. There is always a lag between the start of the new campaign and the time it takes your customers to connect the dots. You MUST BE READY, WILLING, AND ABLE to endure this lag period. In our experience, the lag is typically 6 to 9 months, depending on how competitive the marketplace is, your company’s reputation, your budget in relation to reach, and the eight uncontrollable environmental factors. During this time, we will be helping you implement a transition plan to ease the pain. The good news is that this lag only happens once.
  2. Decisions by Committee. We completely reject the notion of decisions by committee. We work with a single, courageous decision-maker. We welcome decision influencers, but we only look to the Owner for the final decision. All decision-makers and influencers must be involved in the Uncovery and Marketing Strategy Presentation if they want to offer input in the future. It is critical that we have a 100% fully approved plan that can be defended and championed by all leaders in the organization.  
  3. Proven Strategy. That means we are not the low-cost provider. With hundreds of service clients and a playbook of strategic devices, tools, and tactics, this isn’t a guessing game for us. We know what to do to make your goods and services appealing to potential buyers. If you can deliver the goods, we can  build the relationships. If you are uncomfortable with the idea that you are paying us less now so that you can pay us considerably more once revenues allow, please do not commit. We intend to be your true partners, in sickness and in health...so long as you own your business.
  4. Automatic Payments. Everything is on automatic payments. If you struggle with managing cash flow, figure that out in your business first. We accept all major credit cards and ACH payments.
  5. We Cause Problems. If you don’t have a capacity issue now, I promise you will in about 9 months. Let’s deal with recruitment out of the gate as part of your comprehensive marketing strategy.
  6. We Own the Copyrights. All writing and/or marketing materials we create for you are not works-for-hire. We irrevocably grant you, and your successors in interest, the non-exclusive, royalty-free, non-transferable, and worldwide right to use the Works in connection with the marketing of your business pursuant to the Marketing Strategy for so long as your business is operational.
  7. Brand Building. We will be steering you to limit the use of discounts, rebates, coupons, and sales to attract clients. We know this feels counterintuitive to many, and we will clarify our reasoning. Rest assured, we have considerable experience in creating similar offers that are not damaging to your profitability, your brand’s integrity, and your preferable long-term client relations.
  8. Creative Authority. We must have creative authority over the words. You can accept copy as written or reject it outright, but you cannot modify the words yourself. If you do not like something as written, we are happy to discuss it and make the necessary change to maintain the integrity and intention of the words chosen. Alternatively, we will scrap the concept and create new copy that you are happy to get behind 100%.
  9. Proprietary Algorithm. The media buy must be structured in a very specific way, including running a full 52-week schedule. It is based on brain chemistry, not P&Ls. Once we have committed to the buy, it’s important to avoid adjustments unless they are calculated additions.
  10. Knucklehead Factor. You should expect knuckleheads. For example, when you start running ads that are certain to get attention, you need the courage to continue running those ads, even when you receive complaints. We celebrate complaints. It means we’ve made people feel.
  11. Digital Weasels. In about three months from the time your advertising campaign hits the airways, your digital marketers will show you a marked increase in direct and organic traffic. Some Digital Marketers will mistakenly claim this success as their own. Done properly, you can continue to spend less and less on digital lead generation by increasing your branded keyword online presence.
  12. Annual Marketing Meetings. Travel permitting, we prefer to hold Annual Marketing Meetings (AMMs) outside your city. Years of experience have taught us that we get better results when decision-makers are outside their sphere of influence, away from the day-to-day distractions of the office.

Ready to transform your world?

(do it - you
deserve this)